SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alook Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item never came,but store returned my money back. Thank you
It's just a bomb!!! Super goods, the size is universal, suitable for everyone, stretches perfectly. There was a problem with the selection of stockings on the full thigh, these same stockings will not give you as a sausage, I recommend
All Super
Pantyhose as in the photo, I liked. Shipping fast.
Tights super beautiful! Everything corresponds to the description. Very good for its price, I'm very pleased. Thanks store
Whole siatkowane for romantic night
Ordered 02 .26 came 04.15
Delivery is fast, as in the photo
It was menché Nige who came for the city. According to the rosemili (I'm 1.60 cm, rosemilu L). Duge kind to pull out of it, be a poisonous rosemer. For your super reception.
Otrzymałam not this wzor
ok
All niche, stockings of the store recommend
Excellent
The order did not come, but the money was returned. Thank you
For such a price оченьььь оченьььь good) let's see how the sock will be.
All OK. I recommend
Otrzymałam different design than zamowilam
Great. Thank you very much
Tights are cool. Ordered 14.03 came order 4.04
Panties are excellent, low fit, the quality is good, cotton, they sat perfectly on me (hips 93 cm). Ordered more white and black
Delivery to Belarus Gomel 5 weeks. Suitable for Tall Girls, stretches well
Excellent, on the Dew 56/58 easily climbed and look great
The goods came, everything is OK. Only without a picture, and a grid. Thank you.
Nagu pildil. Pikkusele 170 sobivad hästi.
The goods did not come, but the money was returned
Cool
The first order was lost. The store is good, after personal correspondence, sent again. I recommend!
Looks great, I recommend, buy
Beautiful! Quite dense, so to speak, not once.
Delivery 3 weeks,
I recommend
Chic thing!!! My man is just delighted with them. Looks afigenno)) girls take will not regret it!
Super!
Excellent pantyhose. To buy I advise. On the growth of 162 remarkably sat down.
Top
Very sexy stockings, quality at the level. Can be ordered
Order slit Ochen Dolgo 3 months
I ordered 13.02, and 28.02 only sent. In Odessa came 15.03. excellent, strong stockings. I'm happy, I recommend)
The order never came. Waited for Ti 3 months. The store persuaded to wait more, but the miracle never happened. Money returned
Pantyhose came, good! Thank you!!
Corresponds to the description. Recommend!! Thank you store!!!!
The store sent the parcel quickly, from China left too quickly, but in Russia traveled sooo long, more than three months, but still came
Nice.
Twisted, sit badly, threw away .. I don't think I'll wear it.
The goods did not come. The money was returned
wow look even better
The goods did not come, the money was returned. Thank you!
Long delivery, but everything came whole. I expected that there will be a little smaller size. I'm 175 cm tall and 70 kg weight and I'm too big and very weak sitting. And in general beautiful.
Long went-the only negative. The size approached 48-50, I think that it will fit easily on a bigger one. Looks beautiful. Thank you.
Great item! The store is good! Friends, if you want to really save and receive a decent cashback and without problems to display here you link to registration letyshops. ru/SOC/SH-1/? R = 1553535 (without space) optional: debit card with best cache back and three months of free service only at my invitation Tinkoff. ru/SL/8fcr4zggxzf (without space)