SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alook Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome corset. Fast shipping.
Everything is super, the size matches
The order is very satisfied. The size corresponds to the Russian, even a little more: at its 89-65-90 with a height of 160 cm ordered s, it seems that in the cups is too big, I would like with pushap)) in general, I recommend the store to Krasnodar in 15 days. The seller sent the goods the next day. On the pictures it seems tight, in fact the corset of mesh material is all that is below the chest) For this money the goods are very satisfied.
On my 100-78-104 the village is good, only a little slips down for some reason, apparently the chest is heavy))
Super
Thank you very much for the corset. The goods came very quickly, to Estonia in 9 days. Sew very high quality. Sits on the figure perfectly I'm delighted!!!! On the parameters 90-70-94. In the kit are panties thong, but this is only the name, of course, there is a rope attached to the rope and the front mesh triangle. But the corset is Van love. Super!!! The mesh is dense, flexible, on plastic bones. The bodice and cups with a small push-up, soft, pleasant. I highly recommend the store and the product!!! Thank you very much to the seller for the fast delivery and quality goods!!! Success to you!
Little bigger than the sizing indicates but nice.
..
Size M is suitable for 44-46 Russian. The quality is very good, it looks like expensive underwear, which for this cost was unexpectedly. I recommend many times!
Love it
I liked it very much!
The goods are exactly the same as in the photo. Size S on our 42-44 just. Knuckles got out, because. With them it is very inconvenient to move, bend and became just Super!)) sewing neat. Delivery a little more than a month to Minsk.
Very cool, thank you very much
Corset of good quality for my height 170 cm and chest size D size XL came up perfectly. Corresponds to the description. Pink inserts are lighter than in the photo. Sewn neatly.
Corset Super! Looks gorgeous! Corresponds to the description, came quickly.
Got sat perfectly looks generally Super
The order is made 13.11, delivered 04.12 in Mezhdurechensk Kemerovo region. Track tracked all the way, shipping and shipment are done quickly. There are 2 rows of hooks, synthetic material, pleasant to the body. I ordered a size S, a cup with push-up, very well suited for a small breast. Straps on the shoulders are adjustable, clasps for stockings are adjustable in length and unfastened from the corset if necessary. The product looks very beautiful. So please the beauty of your man. The goods are satisfied. Seller recommend
I liked it. Size corresponds. Track tracked
Very beautiful, padded breast, small i 49 kg and me is too tight.. removable suspenders
Stunning! Made with high quality, good SAT and never stick thread. Have a little smell. Alone would like to focus on fasteners for stocking: comfortable and good)
Super!!! Size perfect! I am zachwycona
Very cool corset, any odstających niteczek or odstających components. All nicely lies on the body.
Very cute, dresses un'pò small advice a bigger size. Arrived ahead of schedule. Very fast