SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alook Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mega delight :) Recommended!
The goods came quickly, my wife liked it, a little too small, but in general it's all good, продовцарекомендую.
Cute)
Falls bigger, I have normal size 44-46 and order often biggest size but this falls very spacious.
Skutočne Veľká veľkosť, sedí for 50/52
Super somehow, size approval with table dimensions, Super
I really like ordering not for the first time. And always comes well.
Very beautiful! The sizes are correct, not small. Looks great. it came quickly.
Excellent product, with vivid and tercido good, as the product photo. Gave to hold my gantasia sex
Fast shipping, good product
Super. Size 5xl for waist 50 in france
Order delivered super fast. Great product. Recommend the store.
Fast shipping. The quality is good.
It's, fabric soft, feel very nice, goods recommend.
Too beautiful Thank you size 44 taken xxxl
Everything came to order his wife 5HL, panties are small.
It came quickly, so far not opened, the order was made as a gift
Very satisfied. Looks just cool. Panties of course immediately in the trash can, but really liked
Lovely, great quality, very well cooked, very soft to touch, super fast delivery, I arrived in Spain in 14 days, the store has put on a gift thong, great detail on your part. Great carving, I weight 115kg and the 6XL fits me loose, it would even be worth someone with a little more weight. Seller fully recommended.
me and my girlfriend I like it. Of course not for frequent use
Very fast shipping, the thing is amazing, the size could be smaller to take
Super fast delivery, fits exactly am very happy with it thank you
Nice underwear. I ordered it as a gift and I was wrong in size. It turned out to be great, but it's nothing terrible, it will be possible to sew
Very nice material, beautiful lace, size approached