SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alook Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool.
Corset chic, really liked, delicate lace, looks great. Especially beloved is satisfied :) straps for stockings are unfastened. On the parameters 100-80-110 cm size XL bolshevat, easily fastened with tied lacing, to get the effect of tightening it was necessary to take less on the size. The lace stretches very well. Delivery to Moscow for about two weeks, was tracked. Thanks :)
Very beautiful, for size 46 ordered L a little more
My wife is very happy and when she is happy I am happy, very quick delivery, only one and a half week !!
I love it! It looks great and I feel good wearing it!
Like the photos with a pretty mask as a gift!
Item as in description. Bought a size larger than my usual (L -> XL) and it fitted nicely. Lovely corset and actually very well made. I'll buy more from this store in the future.
A good corset, but I s exactly the size (Russian 42) in a closed state, that is, there is no possibility of the slightest tightening.
The corset is good, I approached, but pulls weakly: the lace stretches. As a beautiful linen-excellent. And yes, quickly came even with Crown conditions
The corset is very large to me, took XXL on the waist 95 .... decided with a margin, but overstretched. It is necessary for 2 sizes smaller. But this is my jamb, and for such money the quality matches
Amazing product. Look exactly like at the photos Size chart is good, it is corset so you can change a size a little bit Fast delivery even during coronavirus time!
Looks just gorgeous, I and my wife are delighted, I advise everyone
On the parameter 96/70/94 took the size L. Pulled to the limit and I'm comfortable. The goods the store sent immediately, came to Moscow in 20 days. Packed in package. Very beautiful and quality! There are no protruding threads anywhere. I hope to last a long time.
Pack has come in under two weeks!! Corset is gorgeous material solid, Fever recommend!!
nice, good quality
It's alright for the price. Seems a little fragile. Has some stretch. Nice silhouette.
I am very glad. Super looks. With the increase in 173 and wadzę 62 size L fits perfectly. Recommend salesman. Fast shipping. Thank you
Chic quality, the girl is delighted, looks great, I recommend. Delivery is fast.
It came in a month. All in excellent quality!